By accessing or using the services of Travalab LLC ("Travalab," "we," "our," or "us"), located at 101 Jefferson Dr, 1st Floor, Menlo Park, CA 94025, you agree to be bound by these Terms of Service. These Terms apply to individual patients who book services directly with Travalab; business partners, healthcare facilities, and other entities with separate contractual agreements are governed exclusively by those agreements. If you disagree with any part of these terms, you may not use our services.
Travalab provides professional mobile phlebotomy services, bringing convenient blood drawing services directly to your location. Our services include specimen collection, handling, and transportation to laboratories, along with scheduling and coordination of these services through our digital platform.
To use our services, you must be at least 18 years old or have parent/guardian consent. You are responsible for providing accurate information and maintaining a safe environment for service delivery. We rely on you to inform us of relevant medical conditions and follow preparation instructions for blood draws.
Our appointment system is designed to provide convenient, reliable service. Appointments must be scheduled through our website or app and require confirmation from our phlebotomists. Once an appointment time is confirmed, cancellations with less than 24 hours' notice are non-refundable. The 24 hours are measured from the confirmed appointment time, on every day of the week. A no-show is treated as a late cancellation.
A blood draw can occasionally be unsuccessful even when performed correctly. Our phlebotomist will make up to two attempts at a visit. If no specimen is collected, you may choose either a second visit from a different phlebotomist at no additional charge or a refund of the collection fee you paid. Contact support@travalab.com or 800-921-6933 to choose. A refund is not available where the collection was unsuccessful because you were not prepared for the draw as instructed (for example, a fasting or hydration requirement), or where the visit could not take place because you were unavailable.
Payment is required at the time of service, and we accept major credit cards and any other pre-approved payment methods. Our pricing includes:
Insurance claims are the responsibility of the patient, though we provide necessary documentation for submission.
Using our services indicates your consent to blood draw procedures and authorization for sample testing as ordered. You acknowledge the inherent risks of blood draws and agree to follow all preparation instructions provided by our team.
Any disputes between you and Travalab will be resolved through binding, individual arbitration, conducted by the American Arbitration Association under their Consumer Rules. You may opt out of arbitration by emailing support@travalab.com within 30 days of accepting these terms.
Travalab provides specimen collection services, but does not provide medical advice or diagnosis. Always consult your healthcare provider for medical advice, diagnosis, and treatment options.
We strive to provide reliable service, but may be limited by:
We may update these terms as our services evolve. Continued use of our services after changes constitutes acceptance of the updated terms.
For questions about these terms or our services:
Email: support@travalab.com
Phone: 800-921-6933
Address: 101 Jefferson Dr, 1st Floor, Menlo Park, CA 94025