Travalab LLC ("Travalab," "we," "our," or "us"), located at 101 Jefferson Dr, 1st Floor, Menlo Park, CA 94025, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile phlebotomy services, website, and mobile application.
We collect information that helps us provide and improve our mobile phlebotomy services. This includes personal information such as your name, contact details, medical information necessary for phlebotomy services, and payment information. We also collect demographic information and communication preferences to better serve your needs
When you use our digital services, we automatically collect certain information about your device and usage. This includes your IP address, browser type, and how you interact with our services. If you consent, we may also collect location data to facilitate mobile services.
If you are a TravaLab contractor or service provider using our mobile application, we collect additional information to facilitate appointment management and service delivery. This includes:
This information is used to match you with appointments, verify your qualifications, process your payouts, and maintain compliance with healthcare regulations. Your precise location is only collected when actively using the app and is not shared with third parties.
Your information helps us provide safe, efficient mobile phlebotomy services. We use it to process appointments, communicate about services, and ensure proper handling of your specimens. We also use this information to improve our services, process payments, and maintain compliance with healthcare regulations.
We take your privacy seriously and share your information only when necessary for providing our services. This may include sharing with:
We do not sell your personal information to third parties.
As a healthcare service provider, we maintain strict compliance with HIPAA regulations. We implement comprehensive physical, technical, and administrative safeguards to protect your health information. Our security measures are regularly updated to address emerging threats and maintain best practices.
We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes. Retention periods vary by data type:
When data is no longer needed for its original purpose and the applicable retention period has expired, we securely delete or anonymize it. You may request deletion of your personal information at any time by contacting us, subject to our legal and regulatory obligations to retain certain records.
You have the right to access, correct, or delete the personal information we hold about you. You may also withdraw your consent to data processing at any time. To exercise these rights, contact us using the information provided below. We will respond to your request within 30 days.
California residents have specific rights regarding their personal information. Under the California Consumer Privacy Act (CCPA), you have the right to:
We use cookies and similar technologies to enhance your experience and analyze service usage. These technologies help us understand how people use our services so we can make improvements. You can control cookie settings through your browser preferences.
We take children's privacy seriously and never knowingly collect information from children under 13 without parental consent. Special procedures and parental authorization are required for blood draws from minors.
We may update this Privacy Policy as our services evolve. We will notify you of significant changes through our website or email. Continued use of our services after such changes constitutes acceptance of the updated policy.
For privacy-related questions or concerns, please contact us:
Email: support@travalab.com
Phone: 800-921-6933
Address: 101 Jefferson Dr, 1st Floor, Menlo Park, CA 94025