Frequently Asked Questions
Do you have nationwide coverage?
- We cover all major metro cities and states, including Hawaii. Please check your zip code using our coverage locator on our website or call us at 800-921-6933 to confirm service availability.
Can you bill patients for the service?
Yes, we can bill patients directly for service.
Do you offer API integration options?
Yes, we provide custom API solutions that seamlessly integrate our mobile phlebotomy services into your platform or workflow.
Can you white label services?
Yes, we offer customized partner pages and appointment scheduling exclusively for your patients.
What is your pricing?
- Pricing varies depending on the specific kit requirements and service level needed. For detailed pricing information tailored to your needs, please contact us.
Are there any portal fees?
There are no portal fees or initiation costs.
Is the platform HIPAA compliant?
Yes, our platform is fully HIPAA compliant. Our system is built on AWS HIPAA-eligible services with end-to-end encryption, audit logging, and role-based access controls.
Do you centrifuge?
Yes, our mobile phlebotomists are equipped with centrifuges.
Do you work with dry ice?
Yes, we can service collections that require dry ice.